Upon first impression they were amazing and gave a great quote to paint my house in Pacific Palisades. We settled on a start date of December 3rd. The date came and went and they did not show up. I had to follow up with them and they said they would come the first week of January. I have put two calls into them today and they have not returned my call.
I turn away any job when the client refuses to pay anything up front. It sends a red flag. I also charge a scheduling fee which is non-refundable. I get 33 percent when I show up and begin work. Another percentage halfway through, and the balance upon completion after client is satisfied. There needs to be skin in the game for both parties as a measure of good faith. If you are dealing with a reputable company (did your due diligence, right?) why wouldn't you want to pay something as work progresses? We do this not only because we love to paint but we require cash flow to stay in business. There is not always 'money in the bank' as you suggest. It's tough these days. The suggestion buy 'Kim' 'Never pay a contractor a deposit' is nonsensical.
I have worked with numerous contractors and I believe that Steve is the best overall that I have ever worked with. He was going to be 30 minutes late and he called to inform me of same. He came in and covered every piece of furniture including lamps, pictures, thermostat, and light switches. He fixed the drywall in the ceiling and after he finished painting our ceiling it is now perfect. If I ever need any additional drywall work or painting I will call Steve. His pricing is both fair and competitive.
This is the second time we've worked with House Painting, Inc. and we love them. For both our interior and then our exterior the job was done beautifully by incredibly pleasant and skilled workers. In both cases great care was taken to protect our furnishings/landscaping. The painters were conscientious, professional and thorough. The price was fair and represented great value for money, particularly given the quality of the personnel, the job and the customer service. House Painting Centennial CO